How Can We Help?

Find answers to common questions or contact our support team for assistance.

Get Support

Email Support

We answer every email personally — typically within 24 hours.

support@socialpatra.com

Response time: under 24h

Frequently Asked Questions

Getting Started

Click the "Get Started" button on our homepage, fill in your details, and verify your email. You'll be up and running in minutes!

We support 23 platforms across social, blogging, video, image, and messaging — including Facebook, Instagram, LinkedIn, Twitter/X, YouTube, TikTok, Pinterest, Reddit, Tumblr, Mastodon, and Threads. See the full list on the homepage.

No installation required. SocialPatra runs in any modern browser — Chrome, Safari, Firefox, Edge. A mobile app is on the roadmap.

Account & Billing

Go to Settings > Billing in your dashboard. You can upgrade or downgrade at any time. Changes take effect immediately with prorated billing.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for Enterprise plans.

Yes, you can cancel your subscription at any time from your account settings. Your access will continue until the end of your billing period.

Features & Usage

Our AI uses GPT-4, Claude, and Gemini to generate engaging captions, hashtags, and content. Simply describe what you want, and our AI creates it for you.

Yes! You can upload a CSV file with up to 500 posts at once. Our bulk scheduler will process and schedule them according to your preferences.

Team members can create posts that require approval. Managers receive notifications and can approve, reject, or request changes before posts go live.

Technical Support

Click "Add Account" in the Connections section, select your platform, and authorize SocialPatra to access your account. We use secure OAuth 2.0 authentication.

Absolutely! We use enterprise-grade encryption, secure OAuth connections, and never store your passwords. Your data is protected with industry-standard security measures.

Yes! We offer a comprehensive REST API with JWT and API key authentication. Check our API documentation for details on integration.

Contact Support

Email us at support@socialpatra.com